Privacy Policy

1. Introduction

Valley Fleet Shine LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you use our Services, visit our website, or otherwise interact with us.

This Privacy Policy applies to all information collected by Valley Fleet Shine LLC through our website, telephone communications, email correspondence, in-person interactions, and any other means by which you provide information to us in connection with our commercial fleet cleaning and sanitization services.

By using our Services or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services or provide your information to us.

We encourage you to read this Privacy Policy carefully and to contact us if you have any questions or concerns about our privacy practices. You may reach us at 559-269-4080 or info@valleyfleetshine.com.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can be used to identify an individual, including but not limited to name, address, telephone number, email address, payment information, and vehicle information.
• "Usage Data" means information collected automatically when you visit our website or use our Services, including IP addresses, browser type, pages visited, time and date of visits, and other diagnostic data.
• "Cookies" means small data files placed on your device when you visit our website that allow us to recognize your browser and capture and remember certain information about your visit.
• "Service" refers to the commercial fleet cleaning, sanitization, and related services provided by Valley Fleet Shine LLC, as well as our website and any related digital platforms.
• "Data Controller" means Valley Fleet Shine LLC, which determines the purposes and means of processing Personal Data.
• "Third Party" means any individual or entity other than you and Valley Fleet Shine LLC.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.

3. Information We Collect

3.1 Personal Data

We may collect the following categories of Personal Data from you when you request a quote, schedule a service, make a payment, or otherwise interact with us:

• Full name and business name
• Mailing address and service location address
• Telephone number(s)
• Email address
• Payment information (credit card numbers, check information — processed securely and not stored)
• Vehicle information (make, model, year, VIN, license plate)
• Fleet size and composition
• Service history and preferences
• Communications and correspondence with our staff

3.2 Usage Data

When you visit our website, we may automatically collect certain Usage Data, including your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other diagnostic data. This information is used to improve our website and Services and does not personally identify you.

3.3 Tracking Technologies and Cookies

We may use cookies and similar tracking technologies to track activity on our website and to improve your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

4. Use of Your Data

Valley Fleet Shine LLC uses the information we collect for the following purposes:

• To provide and manage our Services: We use your Personal Data to schedule appointments, perform services, process payments, and manage your account with us.
• To communicate with you: We use your contact information to respond to your inquiries, send appointment confirmations and reminders, and provide customer support.
• To send marketing communications: With your consent, we may send you promotional materials, special offers, and information about new services. You may opt out of marketing communications at any time.
• To improve our Services: We analyze usage patterns and customer feedback to improve the quality and efficiency of our Services.
• To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes, including tax reporting and record-keeping requirements.
• To protect our rights and interests: We may use your information to enforce our Terms and Conditions, protect against fraud, and defend against legal claims.
• To process transactions: We use your payment information solely for the purpose of processing payments for Services rendered. We do not store complete credit card numbers on our systems.

5. Transfer of Data

Your information, including Personal Data, is processed and stored in the United States. Valley Fleet Shine LLC is a US-based company operating in Fresno, California, and all data processing activities are conducted within the United States.

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and that no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place to protect your data.

6. Disclosure of Your Data

Valley Fleet Shine LLC may disclose your Personal Data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and email service providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with applicable law or to protect the rights, property, or safety of Valley Fleet Shine LLC, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy.
• Protection of Rights: We may disclose your information to enforce our Terms and Conditions, to investigate potential violations, or to protect the rights, property, or safety of Valley Fleet Shine LLC, our employees, clients, or others.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

We do not sell, rent, or trade your Personal Data to third parties for their marketing purposes without your explicit consent.

7. Security of Your Data

The security of your Personal Data is important to us. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include physical security controls, access controls, encryption of sensitive data in transit, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In the event of a data breach that affects your Personal Data, we will notify you as required by applicable law.

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location and applicable law, you may have certain rights with respect to your Personal Data, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us at the information provided below. We will respond to your request within a reasonable time frame.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Valley Fleet Shine LLC does not sell personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services following the posting of changes to this Privacy Policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: