Terms & Conditions

1. Introduction

Welcome to Valley Fleet Shine LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our commercial fleet cleaning, sanitization, and related services ("Services") provided by Valley Fleet Shine LLC, located at 4743 W Holland Ave, Fresno, CA 93722.

By engaging our Services, scheduling an appointment, signing a service agreement, or making a payment to Valley Fleet Shine LLC, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms, please do not engage our Services.

These Terms constitute a legally binding agreement between you and Valley Fleet Shine LLC. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting. Your continued use of our Services following any modification constitutes your acceptance of the revised Terms.

Please read these Terms carefully before engaging our Services. If you have any questions about these Terms, please contact us at 559-269-4080 or info@valleyfleetshine.com before proceeding.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Services" refers to all commercial fleet cleaning, washing, sanitization, detailing, rust prevention, steam cleaning, headlight restoration, drying, trailer washing, and on-site fleet maintenance services provided by Valley Fleet Shine LLC.
• "Client" refers to any individual, business, corporation, partnership, or other legal entity that engages Valley Fleet Shine LLC for Services.
• "Fleet" refers to any commercial vehicle or group of commercial vehicles owned, leased, or operated by the Client, including but not limited to trucks, vans, trailers, buses, construction equipment, and agricultural machinery.
• "Service Agreement" refers to any written or verbal agreement between Valley Fleet Shine LLC and the Client specifying the scope, frequency, pricing, and terms of Services to be provided.
• "Large Contract" refers to any Service Agreement with a total value exceeding $500.00 USD, or any recurring service agreement with a monthly value exceeding $250.00 USD.
• "On-Site Service" refers to Services performed at the Client's designated location, including but not limited to the Client's yard, lot, warehouse, or other facility.
• "Technician" refers to any employee, contractor, or agent of Valley Fleet Shine LLC who performs Services on behalf of the Company.

3. Services

Valley Fleet Shine LLC provides professional commercial fleet cleaning, sanitization, and related services to businesses and individuals in the Fresno, California metropolitan area and surrounding Central Valley region. Our Services include, but are not limited to: exterior fleet washing and waxing, interior deep cleaning and sanitization, fleet rust prevention and undercoating, eco-friendly steam cleaning, headlight restoration and glass treatment, fleet drying and blow-dry services, trailer and heavy equipment washing, and on-site fleet maintenance programs.

All Services are subject to availability and scheduling. Valley Fleet Shine LLC reserves the right to refuse service to any Client for any lawful reason, including but not limited to safety concerns, inaccessible vehicles, hazardous conditions at the service location, or outstanding unpaid balances.

The scope of Services to be provided shall be as agreed upon in writing or verbally between Valley Fleet Shine LLC and the Client prior to the commencement of Services. Any changes to the agreed scope of Services must be approved by both parties in advance. Additional services requested at the time of service may be subject to additional charges.

Valley Fleet Shine LLC makes no warranty, express or implied, that any specific result will be achieved through the provision of Services, except as expressly stated in our Satisfaction Guarantee policy. Results may vary depending on the condition of the vehicle, the type of soiling, and other factors beyond our control.

4. Client Responsibilities

As a Client of Valley Fleet Shine LLC, you agree to the following responsibilities:

• Access: You shall provide Valley Fleet Shine LLC Technicians with safe, unobstructed access to all vehicles scheduled for service. This includes ensuring that vehicles are unlocked (for interior services), that keys are available, and that the service area is free from hazards.
• Accurate Information: You shall provide accurate and complete information about your fleet, including the number of vehicles, vehicle types, special cleaning requirements, and any known pre-existing damage or conditions.
• Pre-Existing Damage: You shall disclose any pre-existing damage, defects, or conditions on your vehicles prior to the commencement of Services. Valley Fleet Shine LLC shall not be liable for damage that was pre-existing or that results from pre-existing conditions not disclosed by the Client.
• Safe Environment: You shall ensure that the service location is safe for our Technicians, including adequate lighting, stable ground, and freedom from hazardous materials or conditions.
• Timely Payment: You shall pay all invoices in accordance with the payment terms set forth in these Terms and Conditions.
• Compliance: You shall comply with all applicable laws and regulations in connection with your use of our Services, including environmental regulations regarding wastewater disposal.
• Notification: You shall promptly notify Valley Fleet Shine LLC of any concerns, complaints, or issues arising from the provision of Services within 24 hours of service completion.

5. Payment Terms

Standard Services: Payment for standard, one-time services is due upon completion of Services unless otherwise agreed in writing. Valley Fleet Shine LLC accepts cash, personal checks, business checks, and major credit cards (Visa, MasterCard, American Express, Discover).

Large Contracts: For Large Contracts (as defined herein), a deposit of fifty percent (50%) of the total contract value is required prior to the commencement of Services. The remaining balance is due upon completion of Services. Valley Fleet Shine LLC reserves the right to suspend or terminate Services if the deposit is not received as agreed.

Recurring Service Agreements: For recurring service agreements, invoices will be issued on a monthly basis unless otherwise agreed. Payment is due within fifteen (15) days of the invoice date.

Late Payments: Any invoice not paid within thirty (30) days of the due date shall accrue interest at a rate of one and one-half percent (1.5%) per month (18% per annum) on the outstanding balance. Valley Fleet Shine LLC reserves the right to suspend Services for any Client with an outstanding overdue balance.

Returned Checks: A fee of $35.00 will be charged for any returned check. Clients with two or more returned checks may be required to pay by cash or credit card only.

Collections: In the event that Valley Fleet Shine LLC must engage a collection agency or attorney to collect any outstanding balance, the Client shall be responsible for all collection costs, including reasonable attorney's fees and court costs.

6. Cancellation Policy

Standard Cancellation: Clients may cancel or reschedule a scheduled service appointment without penalty by providing at least twenty-four (24) hours' advance notice to Valley Fleet Shine LLC by telephone at 559-269-4080 or by email at info@valleyfleetshine.com.

Late Cancellation Fee: Cancellations made with less than twenty-four (24) hours' notice, or failure to provide access to vehicles at the scheduled service time ("no-show"), will result in a cancellation fee equal to fifty percent (50%) of the scheduled service value. This fee compensates Valley Fleet Shine LLC for the time, labor, and resources committed to the scheduled appointment.

Recurring Service Agreements: Clients wishing to cancel a recurring service agreement must provide at least thirty (30) days' written notice. Cancellation of a recurring agreement with less than thirty (30) days' notice may result in a cancellation fee equal to one (1) month's service value.

Company Cancellation: Valley Fleet Shine LLC reserves the right to cancel or reschedule any service appointment due to inclement weather, equipment failure, staffing issues, or other circumstances beyond our control. In such cases, we will provide as much advance notice as possible and will reschedule the appointment at no additional charge.

7. Liability and Indemnification

Limitation of Liability: To the maximum extent permitted by applicable law, Valley Fleet Shine LLC's total liability to the Client for any claim arising out of or related to the provision of Services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Exclusion of Consequential Damages: In no event shall Valley Fleet Shine LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of use, or loss of data, even if Valley Fleet Shine LLC has been advised of the possibility of such damages.

Damage Claims: Any claim for damage to a vehicle or property allegedly caused by Valley Fleet Shine LLC must be reported in writing within twenty-four (24) hours of the completion of Services. Claims reported after this period may not be accepted. Valley Fleet Shine LLC is not responsible for damage resulting from pre-existing conditions, normal wear and tear, or conditions not disclosed by the Client.

Indemnification: The Client agrees to indemnify, defend, and hold harmless Valley Fleet Shine LLC, its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) the Client's breach of these Terms; (b) the Client's negligence or willful misconduct; (c) any pre-existing damage or conditions on the Client's vehicles; or (d) the Client's failure to provide a safe working environment.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the provision of Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Fresno County, California.

Before initiating any legal action, the parties agree to attempt to resolve any dispute through good-faith negotiation. If negotiation fails, the parties agree to attempt mediation through a mutually agreed-upon mediator in Fresno County, California, before resorting to litigation.

9. Changes to Terms

Valley Fleet Shine LLC reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website or upon written notice to the Client. Your continued use of our Services following any modification constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us: